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Complaints...

We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling they have a genuine cause for complaint. If you have a complaint or concern about the service you have received from any member of the staff working in this practice, please let us know. We operate a practice complaints procedure as part of an NHS system for dealing with complaints. Our complaints system meets national criteria. A copy of our complaints procedure is available at reception. All complaints should be directed to the practice manager.