18 North Street, Armadale, EH48 3QB
Tel: 01501 730432
Repeats: 01501 732978

Rights and Responsibilities...

Some of your rights as a patient include:

  • Convenient and easy access to health services free of charge.
  • A good quality of care and environment based on best practice.
  • Not to be discriminated against on the grounds of gender, race, religion and belief, sexual orientation, disability or age.
  • To receive drugs and treatment as recommended by the Scottish Medicines Consortium (SMC) for use in the NHS if your doctor feels it is clinically appropriate for you.
  • Decisions made in a clear and transparent way so you can understand how services are planned and delivered.
  • To be treated with dignity and respect in accordance with your human rights.
  • The right to privacy and confidentiality.

In return, as an NHS patient, you have the responsibility to:

  • Recognise that you can make a significant contribution to your own and your familyís good health and wellbeing and take some personal responsibility for it.
  • Treat staff and other patients with respect.
  • Provide accurate information about your health, condition and status.
  • Keep appointments or cancel in reasonable time so that other patients can benefit from the appointment slot.
  • Follow the course of treatment which you have agreed with your GP and talk to your doctor if this is difficult.
  • Give feedback, both positive and negative, about the care you have received.

Practice responsibilities:

  • A professional and helpful team of GPs, practice staff and other healthcare professionals.
  • A practice that is accessible to everyone and provides a comfortable and organised environment.
  • A flexible and efficient appointment booking system.
  • Assurance of systems to monitor and improve the safety and quality of care.
  • Appropriate, respectful and legal management of patient information.
  • A private consultation room that provides reassurance and builds a patientís confidence and trust.
  • A referral or ongoing treatment process that is clear and well managed.
  • Access to a wide range of healthcare services to help address local health needs and inequalities.
  • An open and welcoming patient feedback policy with services continually improved or enhanced as a result of the feedback given.
  • Opportunities for patients to get involved and have their say.